Please note: by cancelling you will lose access to our videos.
Please read all of the instructions on this page to successfully cancel your membership. We cannot be held responsible if you do not follow these instructions & are charged.
As a member of The Ecomm Clubhouse (previously known as The Dropship Club), you are welcome to cancel at anytime. You do NOT need to email us. Please read these instructions carefully. We ask that members follow these instructions & do not email us, as we care very much about each member & do not want them to be charged for extra months that they do not need. By following these instructions, you can cancel your membership immediately & ensure you will not be charged again – plus it only takes 1-2 minutes!
Emailing Us Does NOT Constitute A Cancellation
We cannot take responsibility if you email us & ask us to cancel, and you are charged before your next rebill date. You must follow the instructions on this page to cancel. Members regularly email us requesting a cancellation but use Wholesale Ted email addresses that are not regularly checked, and understandably are upset if we do not see it & they are not cancelled in time for their next month. As we are a monthly membership, it is imperative that you cancel yourself so that you do not get charged for extra months you do not need. By following these instructions, you can cancel your membership instantly.
Before You Cancel You MUST Identify Which Payment Gateway You Paid With
Prior to September 18th, we used the ClickBank payment gateway. Our program was called “The Dropship Club.” On September 18th, our program was re-released & given a new name, “The Ecomm Clubhouse” to reflect the new training & our payment system was moved to Stripe.
Each payment gateway has it’s own separate ways to cancel. You must follow the correct cancellation method. We do not take responsibility if you do not follow the correct instructions & get charged.
Here are 2 ways to tell whether you paid with ClickBank or Stripe so you can follow the correct instructions.
Method 1: What did your payment gateway look like?
Each payment gateway looked distinctly different from each other. Here is how they looked.
If You Paid With ClickBank Your Checkout Page Looked Like This:
If You Purchased With Stripe Your Checkout Page Looked Like This:
Method 2: Check Your Confirmation Email
Each form of payment had it’s own confirmation email. Check which confirmation email you received for your membership. This has been sent to the email address you chose when creating your account.
If you purchased with ClickBank, your confirmation email will look like this:
If you purchased with Stripe you will instead have this confirmation email:
Instructions For How To Cancel If You Paid With ClickBank
It is very simple. To cancel, simply follow these instructions:
1. Visit https://www.clkbank.com
2. Click “Look Up Your Order”
3. Enter the email address that you signed up wit. In the second box you can enter in:
- The ZIP code of your billing address (most people enter this in)
- The last 4 digits of your credit card/debit card you purchased with.
- Your order number (you can find this in your email receipt from ClickBank)
3. Click the “Go!” button. You may be asked to verify your email address:
Go to the email address & find the email. Click on the verification link. Then click the Go! Button.
Once loaded, your account will show all past & current orders you have made with ClickBank. Select The Dropship Club by clicking the “Order Details, Tech Support & Refunds” button next to it:
Your order details will now appear. Click the “Get Support” button under the “Access Now” button.
You will now be able to submit a ticket. When you submit a cancellation ticket, your cancellation will be immediate. Click Cancellation, select any reason from the drop-down menu & type in any message & then click send.
The screen will tell you that your support ticket will be seen within 1-2 business days however the cancellation is immediate and you do not need to do anything. You will not be charged again.
Instructions For How To Cancel If You Paid With Stripe
Please note this only works if you paid with Stripe, do NOT use this method if you paid with ClickBank.
- Click on “My Membership” in the top menu.
- Click “Cancel Subscription.”
- Confirm you would like to cancel the subscription.
And that’s it! You will get a small success message saying “Profile Updated.“
Please note you will continue to be able to click the Cancel Subscription button and it will continue to say “Active” until the period of time you paid for expires. Once it expires you will lose access to the videos.
Because you can still click the button, many members have been confused & unsure if their subscription is truly cancelled. You do not need to email us to check if your membership is cancelled. If you are still unsure you can test it by once again clicking the cancel button. If you try to cancel it again & get this red error message saying “Unable to update your profile, please try again” do NOT try again – it will not change anything. This message means it has been cancelled. You will not receive a confirmation email. We are working on a solution to make this clearer for members as a lot of people understandably get confused & think it isn’t cancelled:
How To Contact Our Support Team
You can email firstname.lastname@example.org if you have tried this & it does not work. Do not under any circumstances email a Wholesale Ted email address as we can’t guarantee these will be seen!
Our support team works the following hours:
- 9am-5pm Monday-Friday in the New Zealand Time Zone (GMT +12). Please remember this means that when it is Friday in the USA, it is Saturday in New Zealand. When it is Sunday in the USA, it is Monday in New Zealand.
- We do not work on public holidays in New Zealand.
- We answer emails within 1-2 business days.
We are very much about our members and do not want them to get billed for months they did not want. That is why we ask that you please only email us after using these cancellation instructions & they do not work as we cannot offer 24/7 support. Thank you!