The Ecomm Clubhouse - Refund Policy
NOTE: Please read all instructions & follow them carefully. We have had some members skip over parts of this & it has delayed their ability to get a refund. Please follow all instructions. Following the instructions is required to be eligible for a refund. We cannot be held responsible if members skip over the steps & are charged again. Thank you & we appreciate you taking the time to read them carefully!
What Transactions Are Eligible For A Refund
You are allowed to refund any transaction within 7 days (168 hours) that it is charged. You must email us before the cut-off period. If you do not email us within 168 hours, your transaction will not be eligible for a refund. We will look at the date & time of the email received to see if it was sent within 168 hours of the transaction. It is not based on when we read the email: it is based on when it is sent/received.
Please note: we have had some members email us, saying that they never logged into their accounts, requesting that they claim a refund after this 7-day period. Unfortunately even if you do not access the materials, we do not offer refunds after this 7-day period. Please to ensure that if you decide this membership is not right for you that you contact us within this 7-day window (168 hours). We are happy to offer refunds for any reason!
Step 1: Cancel Your Membership (REQUIRED)
You must follow the cancellation instructions & cancel your membership first. We have cancellation instructions with included images here: https://members.theecommclubhouse.com/cancellation-policy/
Please note that this is not optional, you must cancel your membership to be eligible for a refund.
It is also important to note that to cancel your membership, you will need to identify which payment processor you purchased with:
- ClickBank (most members prior to September 18th)
- Stripe (most members following September 18th).
Each has it’s own cancellation instructions. We have had members skip over parts of the cancellation instructions & follow the wrong ones & thus not have their accounts cancelled & had unexpected charges as a result. Please do not skim the instructions & read them carefully. We have picture instructions to help you easily identify which payment processor you used, along with picture instructions to follow along with for the correct form of cancellation. Thank you for taking the time to read them carefully!
Click here to follow along with our cancellation instructions: https://members.theecommclubhouse.com/cancellation-policy/
Step 2: Email An Eligible Refund Request To These 2 Emails Addresses (REQUIRED)
To get your refund, you must send us an email to our 2 refund email addresses answering the following 5 questions. Answering all 5 questions is not optional & is required to be eligible for a refund:
- Why you chose to refund your membership.
- The email address you signed up using.
- Your full name (first & last name).
- The date you first registered with our membership.
- Your username.
Again please note that to process your refund you must answer all 5 questions. This is not optional. If you do not answer these 5 questions, it will delay the refund process as we won’t be able to verify your account.
It is also required that you send your email to these 2 email addresses. This is not optional:
Note that if you do not send your email to these 2 email addresses, we cannot be held responsible if your refund request is missed & you are billed again. You must send it to BOTH email addresses. As we are a monthly membership we want to ensure members are not billed unexpectedly.
Please note that refund requests are invalid if sent to a different email addresses instead of these. We have had a few members historically email Wholesale Ted emails that are rarely checked. You must email these 2 email addresses.
When we receive your email we will action your refund ASAP. We unfortunately cannot control how long it will take your bank to process it: for some members, it is overnight. For some members, it has taken up to 10 business days, we cannot speed this up unfortunately. Please note our staff members work these hours:
- Monday-Friday 9am-5pm in New Zealand (+12 GMT). Please note this means that when it is Friday in the USA, it is Saturday in New Zealand. And when it is Sunday in the USA, it is Monday in New Zealand.
- They do not work official New Zealand public holidays.
- Support emails & refund requests are answered within 1-2 business days.
Not sure what time it is in New Zealand? Finding out is easy! https://www.timeanddate.com/worldclock/new-zealand
Even if we do not reply to your email immediately, as long as we receive it within 168 hours of your last transaction, it will be refunded. Thank you & we hope you enjoyed your time in The Clubhouse!